Customer Success Manager /
Senior Customer Success Manager

Espoo, Otaniemi
Salary: Competitive
Equity: To be negotiated

About Sellforte

Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass.

We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact.

We have grown rapidly, even in the last few months when governments have implemented societal restrictions, and have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who delivers impact to our customer through our AI SaaS solution.

As a Customer Succes Success Manager / Senior Customer Success Manager you will

Lead Sellforte software implementation projects and customer success, working closely with Sellforte data scientists, senior client executives and client specialists (marketing, merchandizing, supply chain)
Determine Sellforte SaaS tool’s impact on customer’s business
Monitor customer's key performance metrics and take necessary actions to improve them
Work with your customers with analytical mindset to understand and optimize their business processes and identify areas of opportunity to increase sales and margin
Act as an analytics translator between customers and Sellforte data scientists and developers
Define upsell and cross-sell opportunities based on customer needs
Contribute product development with your experience in marketing planning and execution

Your skillset and experience

Interest in startups, analytics, technology, and customer success
Preferably 3+ years of experience in marketing planning (e.g. media-mix planning) or marketing analytics
Strong business conceptualizing skills: from needs to understandable solutions
Drive to solve customers’ problems and present actionable results
Analytical mindset and hands-on experience in analytics
Hands-on skills with MS Powerpoint and Excel. Experience in more advanced tools (e.g. R, Alteryx, Knime) appreciated
Experience in having full customer responsibility appreciated
Proactive, result-driven and hands-on attitude towards work
Background e.g. in management consulting, IT consulting, project management, marketing management, or account management
BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field
Fluency in English and Finnish

Next steps: Apply or drop us a message

For more information or questions please contact us at or phone number +358408376386
Apply to this position

This job comes with several perks and benefits

Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit

Easy access and treehugger friendly workplace.

Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package

Want to be a partner? Look no further.

Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development

We want to take you from good to great.

Maternity / paternity leave

Kids are the future, go spend time with them

Healthcare insurance

Break a leg! Seriously, we got you covered in our company healtcare plan.