Customer Success Specialist

Espoo, Otaniemi
Full-time
Salary: Competitive
Equity: To be negotiated

About Sellforte

Sellforte is a team of 20+ exceptionally smart and talented people. We are a unique combination of data scientists (e.g. PhDs in quantum physics), ex top tier management consultants with deep understanding of customers' business and problems, and software developers who kick ass.

We provide an AI SaaS solution for marketers to measure and optimize all of their marketing activities. We are not a company that only shows cool marketing metrics or fancy dashboards – we deliver real impact.

We have grown extremely fast, even in 2020, and we have an ambitious plan to continue doing so. For this journey, we are looking for a talented, data-driven person who helps in delivering impact to our customers through our AI SaaS solution.

As a Customer Success Specialist at Sellforte you will

Support Sellforte SaaS onboarding projects and customer success, working closely with Customer Success Manager, Sellforte data scientists, and customer’s specialists (marketing, merchandising, supply chain)
Track onboarding projects’ progress and task lists
Ensure all the data needed for successful implementation is received (e.g., all online media accounts are included)
Communicate proactively with customer’s stakeholders
Produce materials for ongoing status updates
Support determination of Sellforte SaaS tool’s impact on customer’s business
Contribute process development

Your skillset and experience

Interest in start-ups, analytics, technology, and customer success
Preferably some experience in marketing planning (e.g., media-mix planning, digital media), marketing consulting, or marketing analytics
Consistent way of working: it's easy for you to manage and control complex entities
Analytical mindset
Hands-on skills with MS PowerPoint, Excel, and preferably some online media platforms, e.g., Facebook Business Manager, Google Ads, DV360
Proactive, result-driven, and hands-on attitude towards work
BSc or MSc Degree in Industrial Engineering and Management, Systems Sciences, Information Management, Economics, Marketing, Finance or similar field
Fluency in English and Finnish, German skills appreciated

What we offer

Supportive and motivated team
Interesting and highly challenging work
Flexible working hours
Competitive salary
Stock option plan
Lunch and sport benefits
Occupational health care
Support for professional growth, for example by company paid conferences, on-line courses, literature etc.


Next steps: Apply or drop us a message

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

For more information or questions please contact us via email:
tuomas@sellforte.com or phone number +358408376386
Chief Customer Officer
Apply via Hub.io

This job comes with several perks and benefits

Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit

Easy access and treehugger friendly workplace.

Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package

Want to be a partner? Look no further.

Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development

We want to take you from good to great.

Maternity / paternity leave

Kids are the future, go spend time with them

Healthcare insurance

Break a leg! Seriously, we got you covered in our company healtcare plan.